To help service providers manage their schedules and availability, we ask all clients to respect booked appointments and cancel responsibly when necessary.
Client Cancellations
Clients may cancel or reschedule a booking up to 24 hours before the scheduled appointment time.
Repeated last-minute cancellations or no-shows may result in temporary restrictions or suspension of booking privileges within the app.
Service providers reserve the right to decline future bookings from clients with a history of repeated cancellations or missed appointments.
Provider Cancellations
Service providers are expected to honor confirmed bookings whenever possible.
If a provider must cancel, they should give as much notice as possible and assist the client in rescheduling where appropriate.
Repeated provider cancellations may affect provider visibility or standing within the platform.
Important Notice
ViViapp is a booking platform only and does not process payments between clients and service providers. Any payment arrangements, deposits, refunds, or cancellation fees are handled directly between the client and the service provider.
By using the platform, both clients and providers agree to act respectfully and professionally regarding bookings and cancellations.